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FREQUENTLY ASKED QUESTIONS

Shipping & Delivery

How much is shipping? 

MALAYSIA

West Malaysia: RM7 (Free shipping on orders over MYR100)

East Malaysia: RM14 (Free shipping on orders over MYR200)

INTERNATIONAL (Express Shipping)

Singapore: SGD 13

Brunei: BND 21

USA: USD 46.8

**Subject to current exchange rate

**The country you'd like to ship to isn't listed here? Reach out to us via DM on Instagram at @emrys.xo or email to [email protected]

When will my order be shipped? 

All orders will be shipped in 24-48 hours.

Can I change my address? 

If you have yet to receive the tracking number, please notify us of your new address immediately via email at [email protected] 

Once the shipping label has been generated, change of address is not allowed.


Collaboration

Do you accept collabs? 

We LOVE collaborating with other brands! We promise this will be fun! ;) Feel free to reach out to us at @emrys.xo or emrys.[email protected]

I would like to place your products in-stores

Do reach out to us @emrys.xo or emrys.[email protected] for further info.

 

Silk Exfoliating Glove

What is this glove for? 

Originated from Turkey, this glove is a silk body exfoliator that was widely used for hammam cleansing rituals dating back to more than 2000 years to the Roman empire. It efficiently cleanses clogged pores through the process of physical exfoliation.

Do i need to use soap with it? 

No.This glove is a water-activated exfoliator.

Does it hurt?

Not at all. As the glove is made from raw silk, and not viscose, the texture of the material is smooth enough to not cause any irritation or even cuts. The delicate texture from silk gives you the luxurious Turkish hammam experience. 

Since there’s no texture, how does it work?

Once wet, the silk threads will tighten up. Hence forming a close grip that causes friction, enabling it to exfoliate. The unique weave of the silk works to effortlessly sweep away dead skin and impurities.

Will I still see dead skin cells rolling off if I shower with cold water?

No. Kindly shower or soak in warm to hot water for effective results. 

How do i verify the authenticity of this silk exfoliator?

Material, price & colour.

Raw silk has smooth texture. Authentic raw silk like ours will never form fuzz balls on its surface. If the exfoliator that you purchased has rough/gritty texture or even have fuzz balls on it, that is NOT SILK. Silk is expensive globally & will never be sold even half our price. Any exfoliators claiming to be made of silk but sold at a cheaper price, is 100% confirmed that it is fake and that it is made of non-silk cheap materials that resemble silk. If the price is too good to be true, chances are, it really is. Real silk exfoliator only comes in its natural colours, ranging from beige to salmon pink. Reason being that our silk exfoliators are biodegradable and does not go through colouring process as it could potentially harm the environment and also our skin. Take a look at our silk exfoliators & compare the texture! ♡

How often should I exfoliate?

As this is a form of physical exfoliation which removes dead skin cells in one go, please only exfoliate once a week to avoid over-exfoliation.

Can I use it on my face?

Yes. However, the skin layer on our face is a tad sensitive compared to the rest of our body. Hence we recommend sticking to chemical exfoliation for safety purposes.

How long can this silk exfoliator last?

Up to 6-7 months if cleaned and stored properly.

How do I wash my silk exfoliator?

Handwash it with hot water and add a few drops of mild soap. Leave it to dry in a clean open space. Do not machine wash. Do not store in high humidity areas such as the bathroom. 

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